Join our team as IT assistant
Dateline: February 29, 2020
Interested candidates, please kindly submit your CVs via: email@example.com
– 1-year experience
– BA of IT
– Good at English and Computer skills
– Commitment and hard work
Troubleshooting and Repair
A technical support staff person performs the first layer of troubleshooting when something goes wrong with school technology. He answers help desk calls and discusses the problem with the end user. He then attempts to offer solutions that the end user can complete or he uses a remote connection to perform the repair himself, if possible. Often he will visit the staff member to either solve the problem or deliver a replacement device. Sometimes he will seek the help of IT management or a vendor to complete the repair.
Help using and troubleshooting district software applications. Support specialists help maintain school information-system database software by performing basic activities such as creating and printing reports.
The network is the brain and the backbone of the school. A support specialist will perform much of the basic networking installation and repair on the network while reporting to the network administrator. He will install switches and routers, route and terminate network cable, install wall jacks and troubleshoot or test faulty connections.
A tech staff member should know how to install, set up and maintain multimedia projectors and interactive whiteboards, fingerprint machine, CCTV, Printer, Photocopy machine and Scanner. He can also use basic photo and video Camera.
Other tasks will be assigned by the administrator. He should be flexible and able to work under pressure. He should have strong communication skills. He should not only have a broad general technical knowledge, but also a demonstrable ability to research new technology and troubleshooting methods in this ever-changing field.